CoolCabanas Shipping & Pickups
Free Standard Shipping:For Australia we ship from Brisbane, we provide free standard shipping for orders and ship with AusPost same or next business day. ALL ORDERS ARE DELIVERED AND LEFT AT YOUR ADDRESS OR A CARD WILL BE LEFT ADVISING WHICH LOCAL POST OFFICE HAS YOUR ORDER READY FOR COLLECTION.
Orders typically deliver on the East Coast 3-4 business days later and 6-11 business days on the West Coast.
We offer Express Shipping with deliveries typically 1-2 business days to major metro areas in QLD, NSW & VIC and 4-5 business days to Adelaide and Perth. Express deliveries must be received before 11am QLD time.
We offer pickup from our Brisbane warehouse between 9am-2pm business days only. All pickups must be ordered online and prior to pickup email your order confirmation to firstname.lastname@example.org so the order can be prepared, in the shipping address write "Will pickup from warehouse" and in your email also advise your expected pickup time. Our warehouse is located at LinkLogic, 280 Curtin Ave, Eagle Farm, QLD 4009
Sold out items will appear as "Sold Out" and cannot be ordered. If your order does not arrive within these timeframes please check your tracking number in the AusPost tracking system on their website.
If there is no shipping progress within the estimated timeframes (above) then email us so we can follow up directly with the courier.
Once orders are placed you will immediately receive a confirmation email from us and upon shipping another email with your tracking number.
PLEASE NOTE; ANY RETURNS DUE TO A WRONG OR INCOMPLETE SHIPPING ADDRESS, OR ITEMS RETURNED BY AUSPOST FOR NON COLLECTION WILL INCUR AN EXTRA FEE OF $35 TO COVER THE EXTRA COST - THIS WILL ALSO CAUSE SHIPPING DELAYS SO PLEASE CHECK YOUR DELIVERY ADDRESS IS CORRECT INCLUDING ANY UNIT NUMBERS, FLOOR LEVEL NUMBER, COMPANY / SHOP NAME ETC BEFORE CONFIRMING YOUR ORDER.