Orders received before 11am AEST ship from Brisbane same or next business day. Orders received after 11am AEST ship next business day.
Once orders are placed you will immediately receive a confirmation email and upon shipping your tracking number.
All orders are sent using AusPost with an Authority to Leave. If you require signature upon delivery you'll need to request this at time of order.
We recommend registering with Auspost to receive delivery updates - to do this follow the links on the AusPost tracking page after receiving your tracking details.
Shipping is free to all major metro locations within Australia, for non-major metro locations cost is calculated based on weight and postcode at time of checkout.
Our Express shipping option cost with AusPost is also calculated at time of checkout.
Typical Delivery Guidelines - please allow extra time during peak periods
East Coast 3-7 business days
West Coast and remote 5-12 business days
Express cost and time depends upon your delivery postcode, orders for CoolCabanas are sent using Parcel Post and considered to be oversized so take longer than normal Express Post.
If your order does not arrive within these timeframes please check your tracking number emailed to you.
If there is no shipping progress within the above timeframes then email us so we can follow up directly with AusPost.
Couriers are unable to deliver to buildings / apartments / dwellings where a courier is unable to obtain access during business hours.
Returned shipments due to an undeliverable address or non collection will incur an extra fee to re-ship and will cause delays so check your address including any unit number / floor level, company and building name before confirming your order.
To amend your shipping address after shipping purchase a shipping change label below and send the label order number to email@example.com along with your original CoolCabana order number.