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Free Standard Shipping:
- Orders received before 11am AEST ship from Brisbane same or next business day. Orders received after 11am AEST ship next business day.
- Once orders are placed you will immediately receive a confirmation email and upon shipping your tracking number.
- All orders are sent using AusPost with an Authority to Leave. If you require signature upon delivery you'll need to request this at time of order.
- We recommend registering with Auspost to receive delivery updates - to do this follow the links on the AusPost tracking page after receiving your tracking details.
- Shipping is free to all major metro locations within Australia, for non-major metro locations cost is calculated based on weight and postcode at time of checkout.
- Our Express shipping option cost with AusPost is also calculated at time of checkout.
- Typical Delivery Guidelines - please allow extra time during peak periods
- East Coast 3-7 business days
- West Coast and remote 5-12 business days
- Express cost and time depends upon your delivery postcode, orders for CoolCabanas are sent using Parcel Post and considered to be oversized so take longer than normal Express Post.
- If your order does not arrive within these timeframes please check your tracking number emailed to you.
- If there is no shipping progress within the above timeframes then email us so we can follow up directly with AusPost.
- Couriers are unable to deliver to buildings / apartments / dwellings where a courier is unable to obtain access during business hours.
- Returned shipments due to an undeliverable address or non collection will incur an extra fee to re-ship and will cause delays so check your address including any unit number / floor level, company and building name before confirming your order.
- To amend your shipping address after shipping purchase a shipping change label below and send the label order number to firstname.lastname@example.org along with your original CoolCabana order number.