Free Standard Shipping:We ship same or next business day from Brisbane with AusPost. All deliveries are sent with an Authority to Leave unless a request from the customer for a signature is received at time of order. Please note Couriers are unable to deliver to buildings / apartments / dwellings where a courier is unable to obtain access during business hours.
We offer pickup from our Brisbane warehouse between 9am-3pm business days only. All pickups must be ordered online and prior to pickup email your order confirmation to firstname.lastname@example.org so the order can be prepared, in the shipping address write "Will pickup from warehouse" and in your email also advise your expected pickup time.
Our warehouse is located at SLA, 67 Boundary Rd, Carole Park, QLD 4300.
FOR HEALTH AND SAFETY REASONS YOU MUST PARK IN THE SLA CARPARK LOCATED ON THE LEFT HAND SIDE THEN WALK TO WAREHOUSE ENTRY RECEPTION DOOR AND PROVIDE YOUR ORDER NUMBER.
Sold out items will appear as "Sold Out" and cannot be ordered. Items on Back Order will appear as "On Back Order" with an indicative shipping date.
Once orders are placed you will immediately receive a confirmation email from us and upon shipping another email with your tracking number.
PLEASE NOTE; RETURNS DUE TO A WRONG OR INCOMPLETE SHIPPING ADDRESS, OR ITEMS RETURNED FOR NON COLLECTION WILL INCUR AN EXTRA FEE OF $29 TO COVER THE EXTRA COST - THIS WILL ALSO CAUSE SHIPPING DELAYS SO PLEASE CHECK YOUR DELIVERY ADDRESS IS CORRECT INCLUDING ANY UNIT NUMBERS, FLOOR LEVEL NUMBER, COMPANY / BUILDING / SHOP NAME ETC BEFORE CONFIRMING YOUR ORDER.
To amend your shipping address after shipping or purchase a return label select by purchasing below and sending the label order number to email@example.com along with your original CoolCabana order number.