CoolCabanas Shipping Information and Help

Free Standard Shipping: 

  • Orders received before 11am AEST ship from Brisbane same or next business day. Orders received after 11am AEST ship next business day.
  • Once orders are placed you will immediately receive a confirmation email and upon shipping your tracking number. 
  • All orders are sent using AusPost with an Authority to Leave. If you require signature upon delivery you'll need to request this at time of order.
  • We recommend registering with Auspost to receive delivery updates - to do this follow the links on the AusPost tracking page after receiving your tracking details.
  • Shipping is free to all major metro locations within Australia, for non-major metro locations cost is calculated based on weight and postcode at time of checkout.
  • Our Express shipping option cost with AusPost is also calculated at time of checkout.
  • Typical Delivery Guidelines - please allow extra time during peak periods 
  • East Coast 3-7 business days
  • West Coast and remote 5-12 business days
  • Express cost and time depends upon your delivery postcode, orders for CoolCabanas are sent using Parcel Post and considered to be oversized so take longer than normal Express Post.
  • If your order does not arrive within these timeframes please check your tracking number emailed to you. 
  • If there is no shipping progress within the above timeframes then email us so we can follow up directly with AusPost.
  • Couriers are unable to deliver to buildings / apartments / dwellings where a courier is unable to obtain access during business hours.
  • Returned shipments due to an undeliverable address or non collection will incur an extra fee to re-ship and will cause delays so check your address including any unit number / floor level, company and building name before confirming your order.
  • To amend your shipping address after shipping purchase a shipping change label below and send the label order number to along with your original CoolCabana order number.