CoolCabanas Shipping & Pickups
Free Standard Shipping:For Australia we ship from Brisbane, we provide free standard shipping for orders over $45 in value, all items are shipped with TOLL same or next business day. ALL ORDERS ARE DELIVERED AND LEFT AT YOUR ADDRESS UNLESS OTHERWISE NOTIFIED - which you can do by adding a comment into the Notes section during checkout.
Orders typically deliver on the East Coast 3-4 business days later and 6-11 business days on the West Coast. Please note we ship using Couriers to physical addresses and cannot deliver to a PO Box or other non-physical address.
We offer TOLL Priority Express with deliveries typically 1-2 business days to major metro areas in QLD, NSW & VIC and 4-5 business day delivery to Adelaide and Perth. Express deliveries must be received before 11am QLD time.
We offer pickup from our Brisbane warehouse between 9am-4pm business days only. All pickups must be ordered online and prior to pickup email your order confirmation to email@example.com so the order can be prepared, in the email also advise your expected pickup time. Our warehouse is located at Kangaroo International Logistics, Unit 1 / 24 Eagleview Place, QLD 4009 (next to Super Butcher).
Sold out items will appear as "Sold Out" and cannot be ordered. If your order does not arrive within these timeframes please check your tracking number in the TOLL tracking system on their website.
If there is no shipping progress within the estimated timeframes (above) then email us so we can follow up directly with the courier.
Once orders are placed you will immediately receive a confirmation email from us and upon shipping another email with your tracking number. In every case we ship with authority to leave unless you specify otherwise, you can do this by providing this information in the Additional Information box which appears during checkout.
PLEASE NOTE; ANY RETURNS DUE TO A WRONG OR INCOMPLETE SHIPPING ADDRESS, OR NON COLLECTION FROM THE TOLL DEPOT OR REDELIVERY WILL INCUR AN EXTRA FEE OF $25 TO COVER THE EXTRA COST - THIS WILL ALSO CAUSE SHIPPING DELAYS SO PLEASE CHECK YOUR DELIVERY ADDRESS IS CORRECT INCLUDING ANY UNIT NUMBERS, FLOOR LEVEL NUMBER, COMPANY / SHOP NAME ETC BEFORE CONFIRMING YOUR ORDER.