Frequently Asked Questions

All your questions covered! Including shipping information, returns policy, warranty policy, and product details.
For more info simply contact us.

Product Information


When open: 2m x 2m, and 1.85m tall at the roof peak

Shaded area: 4m2

When closed: 90cm x 12cm x 12cm

Weight: 5.3kgs including bag

Storage: 8 internal pockets which are 16cm x 11cm each. Ideal for your phone, wallet, keys, water bottles, or sunscreen.


When open: 2.4m x 2.4m, and 1.85m tall at the roof peak

Shaded area: 5.76m2

When closed: 107cm x 12cm x 12cm

Weight: 5.7kgs including bag

Storage: 8 internal pockets which are 16cm x 11cm each. Ideal for your phone, wallet, keys, water bottles, or sunscreen.

Both sizes provide UPF 50+ protection and have been independently tested by TUV SUD International Testing.

We have a large range of seasonal styles which often are only a limited run and therefore will not be restocked. Please reach out to us for more detailed information on specific styles.

All styles of CoolCabanas provide UPF 50+ UV protection. We have been independently tested by TUV SUD International Testing.

Generally our items are shipped in separate boxes as separate packages, meaning one part of your order may arrive a day or two earlier than the other part. If it has been over 3 days since your first delivery, please reach out with your order number and we will investigate further.

If you have ordered a CoolCabana and a Grass Kit together, the grass kit will likely be packed inside your CoolCabana box.

We accept all major credit cards, PayPal, Afterpay, Klarna, and CoolCabanas Gift Cards.


Orders received before 11AM AEST will ship from our Brisbane warehouse on the same or next business day. Orders received after 11AM AEST will ship next business day or in extreme peak periods possibly 2 business days later.

CoolCabanas typically deliver to Australian East Coast metro locations within 3-7 business days, and for WA, SA, TAS, or remote locations please allow up to 5-12 business days.

Our team moves quickly to ensure orders are shipped out ASAP. If you have just placed the order then please shoot us an email via the contact form and be sure to select ‘Change a recent order’.
Whilst it is unlikely that we will be able to make a change in time we will try our best to accommodate.

Currently, we ship to Australia, the USA, and New Zealand.

For the USA, please visit: 

For New Zealand, please visit:

Returns & Warranty

We offer full refunds for unused products that are resalable and returned in their original condition and packaging.

To begin a return, please email us at including your order number. All returns must be sent by you within 14 days of delivery. Once received, your return will be inspected. You will be notified by us of any concerns or receive a refund notification within 3-5 business days. Refunds can take up to 14 days before appearing on your credit card.

Unfortunately orders made through one of our retail partners must be returned to them, warranty and refunds for purchases from retailers are subject to the discretion of the specific retailer and their own return policy.

CoolCabanas products are made with the highest quality materials and craftsmanship to protect you from harmful UV rays and to provide ample shade.

CoolCabana products are fully warranted against defects in the materials and workmanship for one year from time of purchase. If your product fails due to a manufacturing defect, we will repair it free of charge, or replace at our discretion.

This warranty does not cover any repairs needed due to accidents, improper care and use, negligence, or normal wear and tear.

Simply send an email to describing the problem, include your order number along with supporting photos. Upon receipt of all information our customer care team will then make a preliminary assessment and endeavor to reply within 2 business days. If you are not satisfied with the preliminary assessment made by our customer care team then please return the item so our technical team can make a thorough assessment. When returning the item email a copy of your return tracking number and invoice for the return shipping fee to

All warranty claims must be supported by your original CoolCabana order number issued by us. If you did not purchase directly from us you'll need to contact your reseller.

Need more help? We've got you covered. Email us at

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