We know you're going to love your CoolCabana and we make them to improve your experience outdoors without compromising on quality. We want you to be confident in making your purchase so in the unlikely event of a manufacturing or material defect we'll make it right within 1 year of your purchase. All you need to do is follow the instructions below.
Simply send an email to hello@CoolCabanas.com describing the problem, include your order number and send supporting photos in seperate emails so we can check it out. Upon receipt of all information our technical team can then make an initial assessment and endeavour to reply within 2 business days.
Please note - We have thoroughly tested CoolCabanas, we've made them strong enough to last and if used correctly do not break - HOWEVER PEOPLE DO break CoolCabanas. If we deem the issue to be misuse then replacement parts will be offered. Where damage is a manufacturing or material defect we'll put it right as soon as we can.
If we cannot fully assess the damage from the photos and information provided or you're not happy with our assessment you will then need to return it for a full assessment. Warranty returns must be arranged by the buyer, if it's a manufacturing defect we'll refund the return shipping cost and repair it at our cost, if the we deem the defect the result of misuse we'll provide a quote to repair and ship the unit back to you.
Please note, damage caused by high winds, misuse during high winds, negligent use, excessive force, damage caused by dragging or lifting the CoolCabana with sand in the sand pocket(s) or from not using your CoolCabana in accordance with the instructions will void your warranty.
We reserve the right to determine whether or not the fault is a manufacturing defect or not. All warranty claims must be supported by your original CoolCabana order number issued by us. If you did not purchase directly from us you'll need to contact your reseller.
Returns must be received within 14 days of shipping by us and refunds are only provided for products in their original condition sold directly by us that can be resold. In these instances the buyer is responsible for shipping costs to and from our warehouse and we must receive a tracking number for returned items. Upon receipt we'll check the goods and if resalable will refund the original item cost less any shipping costs. Do not ship back items sold by any third party to us as the third party seller is responsible for those returns and refunds to their clients.
Within Australia the return shipping address is;
CoolCabanas at The Cove, 59 Doggett Street, Newstead QLD 4006